Frequently Asked Questions
Everything you need to know about ordering Threes Brewing beer and merchandise to your door.
Where do you ship your beer?
Currently, we ship our beer to select states including New York, Pennsylvania, Washington D.C., and others where direct-to-consumer alcohol shipping is legally permitted. Please check our shipping map at checkout for the most up-to-date list of locations.
Do I need to be home to receive my delivery?
Yes. By law, all alcohol shipments require the signature of an adult aged 21 or older. Carriers are not permitted to leave packages at the door, and a valid government-issued ID must be presented upon delivery.
How should I store my beer once it arrives?
To maintain the highest quality and flavor profile, we recommend refrigerating your beer immediately upon arrival. This is especially important for our IPAs and hop-forward lagers, which are best enjoyed fresh and cold.
What is your return policy for beverages?
Due to the perishable nature of our products and legal restrictions regarding the transport of alcohol, we cannot accept returns on beer. However, if your order was damaged during transit, please contact our support team within 48 hours with photos of the damage for a replacement or refund.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure freshness. If you need to make a change, please email us within one hour of placement. Once a tracking number has been generated or the order has left our facility, we are unable to make any further modifications.
Do you offer local pickup for online orders?
Yes, local pickup is available at our flagship locations in Brooklyn and Greenpoint. Simply select the 'Local Pickup' option during checkout and wait for an email notification stating that your order is ready for collection.